Everything people ask us most often. If your question isn't here, email hello@buddybuddy.co and a person will answer.
Shipping & delivery
How much is shipping?
Shipping is free on US orders over $60. Below that, cost is calculated at checkout based on weight and destination — typically $10.49–$17.49 for standard delivery.
How long will my order take?
Orders ship from our warehouse near New York City. Standard delivery is 3–5 business days within the US. We ship on business days, so orders placed over a weekend go out the following Monday.
Do you ship internationally?
We ship across the US and Canada from our New York warehouse. If you're in Europe, order from buddybuddy.co instead — it ships from Brussels, in euros, with no customs charges within the EU.
Our nut butters
Why has the oil separated in my jar?
Because there's nothing in it to stop it. Our nut butters are stone-ground nuts and nothing else — no palm oil, no emulsifiers, no stabilisers. Natural oil separation is a sign the jar is what it says it is. Stir it back in with a butter knife and it stays mixed.
How should I store them?
A cupboard is fine — no refrigeration needed. Keep the lid on and store at room temperature, away from direct sun. If you keep yours in the fridge it will firm up considerably, which some people prefer for spreading.
How long do they keep?
Each jar carries a best-before date on the label, typically several months out. Once opened, finish within about three months for the best flavour — though in our experience that rarely takes three months.
What's actually in them?
Nuts, and occasionally dates, cacao, spices or a pinch of fleur de sel. Every ingredient is listed on the jar. Everything is organic and made in small batches in our Brussels atelier.
Do you use palm oil or added sugar?
No to both, in any product.
Allergens
Are your products safe for someone with a nut allergy?
No. We are a nut butter company — everything we make is produced in a facility that handles peanuts and tree nuts, and cross-contact is unavoidable. If you have a severe nut allergy, our products are not for you, and we'd rather say that plainly.
Are they vegan? Gluten-free?
All our nut butters are vegan. None contain gluten ingredients, though they're made in a facility that isn't certified gluten-free.
Coffee
What is nut butter coffee?
Specialty coffee blended with real nut butter — not nut milk, not flavored syrup. We invented the category in Brussels in 2020 and serve it in Brussels, Paris and New York.
Why does your coffee selection change?
Our coffees are seasonal. We buy small lots and keep each one for three to six months; when a lot is finished, a new origin takes its place. If you subscribe to a coffee, your subscription runs until that lot is finished and we'll be in touch when it's nearly gone so you can choose what comes next.
Do you grind the beans?
We ship whole bean so it stays fresh. If you need it ground, email us before your order goes out and we'll do our best.
Subscriptions
How does Subscribe & save work?
Choose a delivery frequency on any eligible product page — every 2 weeks, monthly, or every 2 months — and save 10%, 8% or 6% respectively on every order.
Can I cancel or change it?
Yes, at any time and without contacting us. Every subscription email contains a link to your customer portal where you can skip a delivery, change the frequency, swap products, pause, or cancel outright.
Visiting us
Where are your cafés?
New York: 340 Bowery, NoHo — open daily, 7 AM–6 PM weekdays and 8 AM–6 PM weekends. We also have cafés in Brussels and Paris.
Can I buy the jars in the café?
Yes — the jars behind the bar are the same ones in this shop.
Orders & returns
Something arrived damaged or wrong.
Email hello@buddybuddy.co with your order number and a photo, and we'll put it right.
Can I change or cancel an order?
If it hasn't shipped, yes — email us as quickly as you can and we'll try to catch it.
Do you sell wholesale?
We do — cafés, offices and retailers. See our wholesale page or email hello@buddybuddy.co.